Frequently Asked Questions

Where do I send my award sheets?

Scan and email all documents to within 48 hours of completion of the course

If you cannot scan and email, post the award sheet to:

Royal Life Saving WA
PO Box 28
Floreat Forum WA 6014

(ensure you keep copies before posting)

How much is the award fee?

$19.80 per certificate

How long does it take for my participants to receive their award?

As best practice, we aim to issue the Certificates within 10 working days. During peak periods it could take up to 20 working days.

Do I provide my own equipment when delivering community course?

Yes, in order to meet the requirements of the awards you will be required to have a variety of equipment. For all equipment purchases please see our shop page

Deeming a participant Not Yet Competent (NYC)?

Participants should be provided with feedback on their performance throughout the duration of the course. If you deem a participant NYC, this result should be discussed (give reasons) in a private meeting at the end of the course. You must then document the result and provide the participant with a Participant Reassessment form to take with them to their next course. The participant has 3 months to complete a reassessment.

What is a reasonable adjustment?

The trainer is responsible for making rational adjustment before deeming the participant competent/NYC as long as those don't affect the overall outcome of the assessment.


  • Assessing the participant verbally if they have dyslexia is considered a reasonable adjustment
  • Doing CPR on the table is not acceptable 

When and how do I requalify my Trainer status?

The Trainer certificate expires on June 30 each year.

All your qualifications must be up to date before completing the Trainer requalification form. Trainers are not allowed to deliver any course unless their trainer status is current.

How do I access and complete professional development?

A list of online Professional Development sessions is available for all our trainers. You are required to Register for the session first and then access the course by Login into My Royal account.   Click here to access the Professional Development sessions

Can requalifying my awards be counted as professional development?

No. Requalifying your awards and completing/attending professional development sessions are two different requirements.

For example, Aquatic Trainers must keep up the aquatic award that they train (in most cases a Bronze Medallion) and also complete required professional developments throughout the year.

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