When providing first aid, it is crucial that the casualty is treated with respect and dignity at all times.
This can often mean that the way in which a responder approaches an emergency situation must be tailored to the specific needs of the casualty.
Cultural Awareness
Cultural awareness is required when treating casualties from diverse backgrounds.
It is important that you recognise that different cultures may have different beliefs surrounding health, illness and treatment as this may impact the way you respond.
Ensure sensitivity is always used to identify issues that may cause conflict or misunderstanding.
Here are a few things to keep in mind when treating those from culturally and linguistically diverse backgrounds:
Get to know them
You may be assisting someone from a non-English speaking background, which may require a combination of verbal and non-verbal communication. If possible,ask the casualty if they have any accommodations or preferences that you need to be aware of.
Respect personal space and privacy
It is always crucial to be mindful of a person’s personal space or boundaries regardless of their background, however, different religions and cultures may have different customs. This could also include restrictions on physical contact. Be sure to always ask permission before providing assistance.
Always be willing to learn
You may need to adapt your approach based on considerations around religion, dietary restrictions or preferences for gender-specific care. It is important that you approach these things respectfully and with an open mind. If possible, be sure to ask questions as you begin treatment, such as, “Is it ok if I lift the leg of your pants to see the wound?” or “May I touch your leg to check for further injuries?”
Vulnerable People
As is the case with all casualties, it is important to treat them with respect. However, when dealing with vulnerable people such as the aged or infirm, it is even more vital that proper steps be taken to preserve their dignity as they may not be able to do so themselves.
When moving them you need to ensure care is taken. It is also important to use clear and concise information they will understand when providing instructions. Be aware of things such as hearing difficulties, speech and sight difficulties.
Similarly, when you are dealing with children it is vitally important that you ensure the language you use is appropriate for their age.
Here are a few things to do when providing first aid to vulnerable people:
Stay calm
Despite how stressful a first aid emergency may be, you should always do your best to stay calm. However, vulnerable people may be even more susceptible to panicking and your stress may only distress the casualty further.
Provide reassurance and comfort
Responders should always provide reassurance and comfort to casualties while providing treatment. It is important to note that vulnerable people may require even more emotional support during and after an emergency.
Allergies and medical conditions
Vulnerable demographics are more likely to have severe allergies or other medical conditions and it is crucial that you are aware of them while providing treatment so as to not add to their injury.
Communication
Effective communication is of the utmost importance; the aim is to gain trust and provide reassurance. When treating a casualty, it is important that you explain what you are doing and why you are doing it.
Remember, the casualty is probably scared and may become aggressive or tearful, and you as the first aid provider need to be able to stay calm and reassure the casualty.
As with any first aid care, it is crucial that you receive ongoing consent when possible.
Responding to a first aid emergency can be daunting, but learning first aid techniques equips you to handle such situations effectively. These skills can help maintain breathing, reduce pain, and minimise the impact of injuries or sudden illnesses until professional help arrives.
First aid is easy to learn and provides invaluable skills that you can use whenever they're needed.
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